Posts by Julia Miller
Now Accepting New Customers – Thanks But No Thanks!
After taking a few weeks off to enjoy the holiday and warm weather we are back and ready to continue our education journey with you. One thing that drives us crazy (besides poor customer service) is gimmicky marketing tactics. Whether it is in print, tv, radio or social media “tricks” to get your business are…
Read MoreWant to know what kind of company you are dealing with? Try asking their employees …
Our logic is … If you want any indication of how you will be treated by a company (any company at all) – try asking their employees. How a business engages their employees is a good indicator of how they will engage their customers. Real customer service feels like a thing of the past. At…
Read More“My old company has always delivered to this oil tank why won’t Blueox?”
Last week we shifted gears and started talking about safe propane gas supply. We decided our next conversation should revolve around the safe supply of oil to homeowners like you. Responsible delivery of fuel oil or kerosene is just as important as responsible delivery of propane gas. Starting this week’s article, we again don’t want…
Read MoreIs that the smell of safety?
This week we are shifting gears completely away from the entire price conversation and we are focusing on safety. As many of you are aware by now, there was a substantial natural gas leak in Norwich this week that shut down the Route 12 corridor for an entire day. So what does this have to…
Read MoreHey Buddy Pick A Lane Would Ya?
Last week we shared some information regarding price trends effecting planning and purchasing of annual fuel oil and propane usage. This week’s article splits into two tracks. Track A “Dear Blueox I don’t care about your prebuy and budget plans. I like to order fuel when I want it and manage my deliveries myself because…
Read MoreWhat To Expect – When We Are All Expecting
Not A Baby …. Rising Prices! We are seeing and feeling it everywhere, the cost of living is on the rise. Unless you are a dooms day preparer and living off your stock pile we are sure you have been feeling the pain of increasing prices on groceries, home improvement materials and gas at the…
Read MoreTis The Season … Prebuy & Budget Season
Depending on your current supplier we are embarking on what we refer to as “Prebuy & Budget season.” Every year starting in April (Blueox is always one of the first) Blueox allow customers to start signing up for their annual Prebuy or Budget fuel purchasing plan. Now if you have never heard of a Prebuy…
Read MoreMic Drop Moment
Last week we shared with you that as a fuel oil or propane customer you may have a lot more choices available to make your life easier than you know about. This week we want to come back to that with some feedback directly from our front line team. Kassie is a customer service representative…
Read More“You won’t believe the price that ******** is charging this customer!”
Does anyone remember those awful JG Wentworth commercials, featuring a cheesy array of clients yelling from their windows “It’s my money and I need it now!” (If not you can find it on youtube if you have a minute of your life to waste) … While the ad was cheesy, it’s one of the classics…
Read MoreBut I’ve Never Had Trouble Getting a Delivery Before – Why Worry Now?
But I’ve Never Had Trouble Getting a Delivery Before – Why Worry Now? Did you know just because you are established with a propane or fuel oil company does not mean you are guaranteed product? The infrastructure needed to ensure energy gets from point A to point B is no small task. Did you also…
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