Ace-Robbins Acquisition FAQ
We know change can bring questions, and we’re here to make this transition as simple as possible. If you don’t find the answer you need here, our team is always just a call away.
Ace-Robbins Customer FAQs
No, your fuel deliveries and services will continue as usual. Your bills will also continue to be provided directly from Ace-Robbins. We are committed to making this transition seamless for you.
You do not need to set up a new account, but your account has been assigned a new account number. Please contact us if you are in need of this information but it will continue to be found on delivery tickets, invoices, and statements like you are used to. In addition, your online customer experience has been upgraded to be faster, easier, and more convenient. You can register on the upgraded account using your new account number. Click here to find out how to log into your upgraded account for the first time.
Your current pricing and payment plans will remain in place unless you’re notified otherwise. We’ll always be transparent about any changes well in advance.
You can reach us at the same phone number, at the same office, or through all the same online channels, and you will be working with all the same people.
Yes! In many cases, the same local team members you know and trust will continue to serve you this heating season.
Our first goal is to ensure a smooth transition for all customers and staff. In time we look forward to expanding our offerings, payment plan options, online tool capabilities, and finding new ways to save you more on your energy bills. More benefits and the reliability of a strong, locally operated energy provider.
Absolutely. Your information is safe and has been transferred securely. Ace-Robbins and Blueox Energy take data privacy very seriously.
Your online customer account has been upgraded to be faster, easier, and more convenient. You can register on the upgraded account using your new Ace Robbins account number. Click here to find out how to log into your upgraded account for the first time.
Yes, your current delivery method will remain the same unless you request a change.
Yes, existing budget or pre-buy plans will be honored as agreed. We will contact you directly if anything needs to be updated.